FAQ's

Yes, you can access all programming through a web browser connection from anywhere in the world. However, you have to use Internet Explorer to make other changes. You can only watch videos on the other browser.

Yes, you can access all programming through a web browser connection from anywhere in the world. However, you have to use Internet Explorer to make other changes. You can only watch videos on the other browser.

SME-2220N/SME-4220N, SDE-120N/SDE-3000N       
Yes, On the <SYSTEM SETUP> menu, choose <NETWORK>. Use the directional button to put a check next to DHCP. Your DVR will now pick up your computer’s IP address. All the numbers should zero out. Push Apply and your network should restart. After your network restarts, your DVR should have received new IP addresses. 

Once it is finished, uncheck  DHCP and click apply. This will save the new IP addresses and now your DVR is connected to LAN. 

Yes, you can reduce the frames per second (FPS) and the quality of each camera to increase recording time left. You can change the image quality, fps, and other aspects of the recording quality in the SETUP Menu

No, you cannot save videos via remote viewing. You can only save videos with a USB flash drive.

Yes, you can increase or decrease the recording rate and quality settings independently for each camera.  Set your camera to record at a higher rate and quality for key places such as cash registers, warehouse, etc. and leave the lesser important areas at low quality and rate to conserve HDD.

Yes, you can view your cameras remotely by configuring your network in the <SYSTEM SETUP> menu. This innovative feature makes it possible for you to monitor you cameras anytime and from anywhere, Making your security that much more convenient.

Customer will need to open up their dome cameras and gain access to the base plate in order to mount their dome cameras where they need them. In order to open up your dome camera, follow these steps.

Hold your camera so you are looking at the top of the camera.


Most people want to twist the base plate of the camera at this point. instead, you must remove the dome cover via pinch lock.


Locate the locking mechanism and pry in the lock to disconnect the housing from the rest of the camera.


Remove the dome cover from the base with care.


Make sure you located the unlock latch before attempting to remove the base plate.


Now, you will need access to the base plate for installation.

SHR-1041/1041K
In order to setup your cameras for the network, follow these steps.  First, push the [MENU] button on the front panel or on your remote. Use the up/down buttons (ENTER) to select <SYSTEM SETUP>. In the <SYSTEM SETUP> window, use the direction buttons to select <SYSTEM>

Select <NETWORK> and use the direction buttons to place a check mark next to “DHCP” and click apply. The System will restart.

Go to the <NETWORK> again and remove the check mark next to “DHCP” and click apply. The System will restart again. Now your cameras should be setup for the network.

SME-2220N/SME-4220N, SDE-120N/SDE-3000N            
Yes, On the <SYSTEM SETUP> menu, choose <NETWORK>. Use the directional button to put a check next to DHCP. Your DVR will now pick up your computer’s IP address. All the numbers should zero out. Push Apply and your network should restart. After your network restarts, your DVR should have received new IP addresses. 

Once it is finished, uncheck  DHCP and click apply. This will save the new IP addresses and now your DVR is connected to LAN. 

SMT-190DN
To set up your cameras for the network, follow the following steps. Push the FRONT PANEL MENU button to access the <MAIN SETUP MENU>.
*Note: Every new SMT-190DN comes with a password lock. If a prompt comes up for a password, please note that the default password for all new DVR sets is “4321”

From the <MAIN SETUP MENU>, choose <NETWORK SETUP>. Go to NETWORK ACCESS. Change the NETWORK ACCESS from STATIC to DHCP. When you are done, exit the MENU.  Check to see if your monitor should displaying “NETWORK SETTING”

SHR-1041/1041K
In the <SYSTEM SETUP> window, use the left/right buttons to select <DISK MANAGEMENT>. From there,  use the direction buttons to select and set FORMAT.  Click <START> and enter your password in the “Login” dialog pops up. When the confirmation window comes up, select <YES>. 

When done, select <ok> when you see the message “You must restart this system”. When your computer restarts, your hard drive will be completed wiped of all existing data.

SMT-190DN
Push the FRONT PANEL MENU button to access the <MAIN SETUP MENU>. Select <SYSTEM SETUP>. When the

When you make the change, you will see the message “SYSTEM HDD ERASE?” Click “YES” to continue and “CANCEL” to go back.  Once you click “YES”, you will “HDD ERASE” and all your existing data in the hard drive will be erased. Once the hard drive is formatted, your system will reboot. This process will take about 2 minutes. *Please note that once you delete all your data, it cannot be recovered. So check your data carefully before deleting. 

SHR-1041/1041K
You can set the record quality, size, and FPS in the [RECORD SETUP]. To adjust your record quality, size, and FPS follow the following steps. Push the [MENU] button on the front panel or on your remote. Use the up/down buttons to select <RECORD SETUP>. Select <RECORD OPERATIONS and use the up/down buttons to select and set the recording mode.  Select SIMPLE

Once you set the <RECORDING MODE> to SIMPLE in <RECORDING OPERATIONS>, you will gain access to the “SIMPLE RECORDING” tab.  Use the up/down buttons to select and set the RECORD QUALITY, RECORD SIZE, AND FPS.



SMT-190DN

Push the FRONT PANEL MENU button to access the <MAIN SETUP MENU>.
*Note: Every new SMT-190DN comes with a password lock. If a prompt comes up for a password, please note that the default password for all new DVR sets is “4321”

Choose <RECORD MODE>. At the <RECORD MODE SETUP> window, you can set the PICTURE QUALITY to “HIGH”, “NORMAL”, or “LOW”. Setting the PICTURE QUALITY “HIGH” means your DVR will be able to record for the shortest length of time. Setting it “Low” will mean the longest.

SME-2220N/SME-4220N, SDE-120N/SDE-3000N            

You can set the quality of your recording on your DVR in the RECORD SETUP MENU. First, press the [MENU] button on your remote or click the <MENU> button on the launcher menu. The SETUP menu screen appears. On the SETUP menu, choose <RECORD SETUP>. The CONTINUOUS/ MOTION RECORDING button will be on the left side of the menu. Navigate using the directional buttons and press [ENTER] on CONTINUOUS/MOTION RECORDING. 

In the CONTINOUS/MOTION RECORDING window, choose the cell you want to adjust the size to. The size adjustment window will appear. From here you can adjust the size, FPS, and quality of your recording.  When you are finished making the adjustment, you must push the APPLY button on the bottom of the CONTINUOS/MOTION RECORDING window.

Most likely the Covert setting is turned on and needs to be turned off. When the covert setting is turned ‘on’, the DVR records without displaying on the monitor. Turn off the Covert mode and your monitor should display the pictures.

SHR-1041/1041K
Push the [MENU] button on the front panel or on your remote. Use the up / down buttons (ENTER) to select <SYSTEM SETUP>

In the <SYSTEM SETUP> Window, use the direction buttons (ENTER) to select <CAMERA>.  Use the direction buttons (ENTER) to set the Covert to <OFF> for all the Cameras.

Yes, your system is compatible with the free DNS service through websamsung.net

Sometimes the best solution is the easiest one. Let’s rule out the most basic possible cause. Check to see make sure the power cable is plugged into the DV 12V port. Then check to make sure the power cable is plugged into the wall outlet. Once you’ve confirmed that the power cable is securely and properly in place, but your DVR still won’t power on then you must contact us for a RMA ticket. Contact us via email at cs@samsungsv.com.






 

Display problem may rise due to several reasons. However, again it’s best to tackle this problem by first ruling out the most basic and obvious possible causes. First, check to make sure the unit is powered on. If your DVR won’t power on, then refer to the section above.
 
For SDE-120N, SDE-3000N, and SHR-1041K,check to make sure yourVGA cable is connected securely from the unit to your monitor. Lastly, check to make suretheRJ-11 or BNC camera cables are connected properly. Also check to see if a blue indicator light on your monitor. If yes, then try restarting your unit. If the problem persists, please contact our tech support department for a RMA ticket.




 

For SDE0120N and SDE-3000, If the blue indicator light is not on, disconnect and reconnect all the connections and power cycle the unit. Also try pressing the SCREEN SAVER button.

ForSME-422N, SME-2220N, SME-4221N, and SMT-190DN are Monitors with DVRs built in. If there is a connection issue, you have to contact our service department. Contact us via email at cs@samsungsv.com

If you see the blue “No Signal” screen, the most likely problem is the connection. Check to make sure your camerasand your DVRare connected properly. If you’ve confirmed that the DVR and the cameras are properly and securely connected but the problem continues to persist, contact our customer service department at sv@samsungsv.com.