Shipping Information

At SamsungSV.com, we pride ourselves in fast and dependable shipping. We take the extra steps to ensure that you receive you product with minimized wait time.

We ships through UPS carrier service exclusively for fast and reliable shipping. Orders may take up to 2 business days for processing before shipping out via UPS ground/standard services. The delivery times stated only reflect the transit time and do not include the order processing time. Please note UPS ground/Standard does not deliver on Saturday, Sunday, or holidays. Again, all orders are shipped via UPS carrier service exclusively (no will-call or pick-up).

Standard Continental US Ground Delivery

UPS Ground

All packages are routinely delivered within 3-7 business days. For a more detailed estimation, refer to UPS Shipping Map located below. Please note that these are only approximate UPS delivery times, as provided to us by UPS. For guaranteed delivery time ask for Express Next Business Day Air or Expedited 2nd Business Day Air shipping. SamsungSV.com does NOT ship to PO boxes, APO/FPO. Also, SamsungSV.com does NOT offer international shipping. We only offer shipping to the 50 U.S states (including Hawaii and Alaska).

USPS Priority Mail

USPS Priority Mail is the fastest, most reliable shipping method for light weighted products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, SamsungSV.com may choose to ship via USPS to ensure faster delivery. Refer to the map below for a detailed estimate of transit time using USPS Priority shipping. Again, this is estimation.

SamsungSV.com reserves the right to choose the shipping method based on the order. All Security Systems will be shipped via UPS and cannot be delivered to PO Boxes, APO/FPO. For all other orders, refer to the table below for guideline. It will be mainly determined by the weight of the item.

Shipping Method Delivery Time Product Weight
UPS Ground 1-6 business Days Over 7lb
USPS Priority Mail 1-3 business Days Less than 7lb

Tracking your Package

Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order on-line with UPS. Again, we cannot guarantee UPS delivery times and given days of delivery are only an approximation provided by UPS.

Once the package leaves our warehouse and has been scanned into the UPS tracking system, we will do all we can to ensure that it arrives without unnecessary delay. However, samsungsv.com cannot be held responsible for any unforeseen and avoidable delay while the package is in the care of UPS. Also, it is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even extra fee, please provide us with your correct and current address. If there is an address change while the package is on route, we cannot take responsibility if the package is lost or if UPS charges the customer an extra fee.

The UPS driver at his discretion may choose to leave the package at the door. Samsungsv.com cannot take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that the customer track package frequently and that there be someone to receive the package when it arrives. Again, you can track your package on UPS.com. You will receive a tracking number and links for tracking your package once your package is shipped.

How do I find out what the cost is for shipping?

The easiest way to calculate exact shipping charges is to go through the ordering process. Freight costs are calculated based on UPS rates and reflect the total weight, dimensions, and distance of your order to your destination. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost for your purchase before you enter your credit card info.

Return Policy

Download RA FormSamsungSV.com is confident in the quality and dependability of our products.
However, if by any chance you are forced to make a return, please follow these guidelines listed below.

Return Period

By any chance, you are not satisfied with the item; we offer a 30 day return policy for new items and a 15 day return policy for used and refurbished items. Customers will be responsible for return shipping. Replacements will be sent and refunds will be issued only after the item has been returned and inspected. Repackage the product in its original packaging and send it to:

SamsungSV.com
320 Fairfield Rd.
Fairfield, NJ 07004

You will also need to send a copy of the invoice to help facilitate the return. Please remove all personal data (e.g. camera or wireless camera data) from a returned products. SamsungSV.com is not responsible for any personal data left on or in a returned product. Returned products, either for refund, exchange or replacement, must be in new condition, original packaging and must include all forms and accessories that were in the originally received package. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you a fee or reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons.

Non-Returnable Items

Some items cannot be returned, including:
• Items that are damaged or abused by the customer
• Items that are missing accessories, such as remote controls, cords and cables
• Etched or otherwise personalized items
• International Purchases: All purchases made through International Checkout are final. No return or exchanges will be given.

SamsungSV.Com Discretion

SamsungSV.com reserves the right to deny any return. We reserve the right to charge a fee or a restocking fee for damaged items, items returned with missing components, and items returned without any defects. This included customers who purchased the product and are not satisfied. SamsungSV.com makes it a point to make the description of the item as clear as possible and therefore restocking fees apply. A 15% restocking fee will be charged to cover shipping cost to and from customers, shipping charge to Samsung, and any other expenses that might be needed in facilitating your return.

In Case of Defect:

If an item is returned with and customer is claiming defect, a return label will be sent via email. Once received, the item will be subjected to inspection by our technicians. If the item is found to be without defect, the customer will be charged for the return shipping and any other relevant fees. These fees will be on top of the 15% restocking fee.

How to Make A Return:

For all return or exchange requests, fill out the following form and fax it to 201-880-6588 or email to return@SamsungSV.com. Once your form is reviewed, you will be given a RA # and a representative will contact you via email or phone. Please note, no exchange or refund will be given until the item is first received. Also, No returns or exchanges will be made for items returned to our facilities without filling out the RA request form.